Return and Refund

Order Cancelation

  • We can cancel the order for you if you contact us in time after your purchase.
  • Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
  •  If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.

Exchange Policy

  • Applications must be made within 30 days of receiving the product (s). 
  • Any exchange request after 30 days will not be accepted. 
  • The product should be replaced by something of equal or greater value.
  • Customers will be required to cover the diffrerence if exchanged for a greater value and also the shipping costs.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


  • Delivery Claim:If the parcel is delivered unsuccessfully because of wrong address provied by customer, We are not responsible for any loss caused;If the parcel is lost by the shipping company, please contact the delivery conmpany for more details.
  • Unauthorized Transactions Claim:Once you found anybody placed an order from your card or your account, please kindly inform us within 7 days after the order was placed, we don't accept unauthorized transaction refund provided when the order was placed over 7 days
  • Package Lost Claim: If you didn't get the package when shipping history shows it is delivered, please contact us at the first time, we will contact the shipping company to solve the problem for you. If unfortunatly the package is lost , we need your assist to open a case,If the shipping company can't solve the problem due to customer unwilling to provide the proof , or provide the proof too late to solve the issue, we will not refund or resend the hair.
  • Paypal Claim : Hair belongs to consunables,.so if you met any question during use, please contact us in 2 month. We will try our best to solve your issue. Since the shipping information and other related proves may disappear after 3 months, so please understand we do not accept any claim on paypal about the hair over 3 months